Product Manager - Johannesburg, South Africa - Tower Group
Description
KEY RESPONSIBILITIES
- Business Strategy Development and Execution
- Understand the development strategy for the vendor and implement in SBM sector
- Increase customer coverage/count for vendor and Pinnacle
- Increase vendor product coverage for vendor
- Increase geographic coverage for vendor
- Define and document a development plan with each partner and focus on the execution
- Review the plan every quarter
- Present status of the development plan back to vendor
- Training and upskilling of partners and Company
- Development partner to grow sales and presales resources of partner
- Training on vendor sales tools
- Training on vendor processes and systems
- Managing minimum certification level of partners
- Involving partners in vendor training and events
- Ensure operational excellence of vendor within the partner
- Orders are placed on vendor timeously
- Quotes are fast and accurate
- Credits are passed by vendor and to reseller/partner
- ETA and delivery information
- Escalation of partner operational issues at vendor and focus on resolution
- Alignment of vendor resources to partner
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