- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
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Team Leader: Servicing
2 days ago
Prodigy Finance Limited Cape Town, South Africa**Prodigy Finance - who are we?** · Prodigy Finance is a platform that delivers socially responsible financial services, making it possible for students from more than 150 countries to fulfil their dream of studying at the world's top universities and schools by financing their i ...
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Service Desk Shift Leader
2 days ago
Believe Resourcing Cape Town, South AfricaAbout our client: · Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 compani ...
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Service Desk Shift Leader
3 days ago
Believe Resourcing Cape Town, South Africa**About our client**: · Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 com ...
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Customer Service Team Leader
1 day ago
SA Commercial Cape Town, South Africa4 Month Seasonal Contract Inbound Support Team Leader Required to Start ASAP · We are looking for **professional, high-performance leaders** with sound leadership and problem-solving skills, to lead a team of agents to create a customer centric, high-performance culture through, ...
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Customer Service Team Leader
1 week ago
Capability BPO Cape Town, South AfricaCampaign: Voice, Chat and Correspondence · Operational Hours: Monday - Sunday: Rotational Day / Night-shifts · **Salary**: Market Related depending on experience · We are looking for key individuals who are passionate about delivering exceptional levels of service and high-qualit ...
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Guest Services Team Leader
1 week ago
Kerzner International Resorts Cape Town, South AfricaGuest Services Team Leader · (7403) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonde ...
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Service Desk Team Leader
1 week ago
Mirus IT Cape Town, South AfricaAt Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. · In this out of hours role, your shift pattern will be Monday - Fri ...
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Service Desk Team Leader
1 week ago
Recruitment Matters Africa Cape Town, South AfricaOur client is looking for a Service Desk Team Leader. Manage a team of agents. To efficiently allocate incoming requests to the team, prioritising actions and monitor team resources so that customer deadlines are met · **Responsibilities**: · - Customer Service · - Proactively en ...
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Client Services Team Leader
1 day ago
Progressive Edge Cape Town, South AfricaPermanent · Cape Town · Purpose of the job · Join a financial services business in a niche area of Transfer Agency administration services for Unit Trust, Retirement, Life and LISP products. · The primary responsibility will be to lead and manage the teams total operational and p ...
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Service Desk Team Leader
1 week ago
Advania UK Cape Town, South Africa**_This role has been advertised under the parent company website, Advania but the role would be employed via Mirus IT Ltd._** · At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engi ...
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Sales and Service Team Leader
1 day ago
Nedbank Cape Town, South Africa**Sales and Service Team Leader** · - Requisition Number Closing Date · - 10 November 2023**Location** · - V & A Waterfront - Western Cape- Job Family- Sales and Service- Career Stream- Sales- Leadership Pipeline- Manage Others (MO)- FAIS Affected- FAIS Affected - Yes**Job Purpos ...
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Client Services Team Leader
5 days ago
Tina Lottering t/a Tina Lottering Recruitment Solutions Cape Town, South AfricaWe are looking for a dynamic and well-spoken **Client Service Consultant** to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service e ...
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IT Service Desk Team Leader
1 day ago
Connected Space Sea Point, South Africa**About the Role**: · We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in providing exceptional technical support to our internal and external customers. You will be responsible for the smooth operation of the service desk, ensuring we ...
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Restaurant Service Champion Team Leader
3 days ago
Life & Brand Portfolio Cape Town, South Africa**RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**: · - Oversee, direct, and organize the work of the Service Champion teams. · - Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. · - Ensure operati ...
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Insurance Customer Services Team Leader
4 days ago
Africa Direct Group Life and Investments Cape Town, South AfricaWe are looking for a qualified Insurance Customer Care Team leader to manage our team and provide effective guidance. The Insurance Customer Care Team Leader will be responsible for supervising, managing, and motivating team members daily. Be proactive to ensure smooth team opera ...
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Customer Service Team Leader
1 week ago
Atlas Finance Rosebank, South AfricaManage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients. · - Ensure that SLAs are adhered to in client query resolution · - Ensure that the quality control of every interaction with ...
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FirstRand Cape Town, South AfricaJob Description · To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service · - Provide operational support related to activities and initiatives that contrib ...
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Team Leader- Customer Service
1 week ago
Collinson Milnerton, South AfricaWe provide Assistance and Claims Management services for insurers and brokers around the world. Our expertise in Claims Management, pioneering processes, in-house professionals and worldwide network of associates, are what make stand out to our partners and their customers. · Col ...
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Ikusasa Recruitment Group Cape Town, South Africa**Role Purpose** · Our client is looking for a Team Manger with excellent sales and service experience and leadership ability/potential to lead a team of dedicated Broker Service Consultants. You must be able to work under pressure · Salary R plus Meical plus Pension plus 13th Ch ...
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Team Leader: Credit Services
1 week ago
The Foschini Group Parow, South Africa**Job ID**:18178**Position Type**:Full-Time**Job Function**:Services & Other**Workplace Type**: · **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: · A challenging opportunity exists within the Cr ...
After Market Services Leader - Cape Town, South Africa - Amazon Commercial Services (South Africa) (Pty) Ltd - N09
Description
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's South Africa teamWe are looking for a talented Program Manager to support our After Market Services programs. You will own the building of this program that deal with all inventory customers return to Amazon.
You will work directly with legal, operations, transportation, and a variety of internal and external partners to ensure the best inventory outcomes possible.
The right candidate will have program management background and experience in leading large projects.You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.
This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
Key job responsibilitiesPartner with senior stakeholders to build and execute the program, and future roadmaps to achieve business goals.
Identify the gaps and pain points in the existing processes and come up with solutions - short and long term
Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
Set up performance management and compliance mechanisms and track performance on a day to day basis;
Write reports/documents that detail the progress to leadership on a frequent basis
Operate autonomously; drive forecasts, and handle escalations
We are open to hiring candidates to work out of one of the following locations:
Cape Town, ZAF
BASIC QUALIFICATIONS
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.