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    Telesales Agent - Durban, South Africa - Stratogo

    stratogo background
    Description
    Position: Telesales Agents

    Location: Durban

    Reporting Line: Branch Executive

    Role Summary:
    • To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required day
    • Responsible for all capturing of client orders from Area Managers whilst driving sales to meet budget.
    Minimum Qualification Requirements:
    • Matric
    • Bilingual English and Afrikaans
    • Some experience in food preparation
    • Excellent communication skills
    • Marketing and/or Sales experience

    Computer Skills:
    • MS Word
    • MS Excel
    • MS PowerPoint
    • MS Outlook
    Roles and Responsibilities:
    • To receive sales orders from customers at the rate which will deliver the monthly sales targets
    • Assist in achieving set trading targets in terms of sales and gross profit figures
    • Identify and implement opportunities to improve the net profit of the allocated customer base
    • Increase existing product ranges at customers and identify new potential products
    • Ensure correct product, quantity and price is invoiced to customers
    • Developing sound customer relationships and secure constant sales orders from them.
    • Sharing the responsibility of obtaining market information.
    • Proactive tele selling against call cycles, up selling of products to customers
    • Enforce minimum order quantities as per guidelines at any given time.
    • Prepare quotes for Area Managers
    • Build a solid process between customers' requirements and the internal sales process to ensure agreed products and promotions are rolled out across all stores.
    • Identify, develop, and execute opportunities from a potential Sales pipeline.
    • Research and build relationships with new clients.
    • Cold calling on potential and dormant customers
    • Identify opportunities for campaigns, services, and distribution channels
    • Prepare quotations for customers
    • Handle customer queries (late deliveries, non-deliveries, missing stock etc) through the line-management structure
    • Prepare quotations for customers, assisting in providing other key documents (product quotations, product certificates etc.) to customers.
    • Assisting customers quickly, friendly in an effective and professional manner
    • Treating customers with respect and dignity
    • Ensure adherence to calling cycles, CRM (personal upliftment / training) and marketing programs are implemented and effective
    • To embrace segmented channel marketing
    • To manage own, National, Regional and Store promotional activities

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