Telesales Agent - Durban, South Africa - Mr Price

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    We're looking for Telesales agents to join our Insurance/Credit Sales team who will be responsible for selling insurance products to customers over the telephone.

    Direct Sales:

  • Contact prospective customers to present information and explain available products.
  • Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
  • Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).
  • Updating Personal Information:

  • Accurately updating customers' personal, employment and contact details to ensure right party contact.
  • Grade: 12.
  • Year Experience in Sales environment. (Specifically selling Life insurance policies).
  • Specific Knowledge in RE5 + FAIS is advantageous.
  • Business Understanding of FSB Compliance, Code of Conduct & Relevant Legislation (NCA, POPI, etc).