Fleet Services Account Manager - Pretoria, South Africa - Cartrack

Cartrack

Verified Company

Pretoria, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Overall Purpose of the Job

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.

The incumbent must uphold our promise to clients that we go beyond the expected.

Responsibilities of this position
Adopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.

Contact, resolve problems & queries and build relationships with allocated clients
Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, selfservice portal)

Build on existing client base.

Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
Deliver continuous training to business sources and clients to explain products
Market and promote products in order to increase brand awareness
Focus on growing and developing existing clients
Achieve aboveaverage results on customer satisfactory surveys

Perform daily administration function to improve on and maintain customer satisfaction.