- Answer incoming phone calls from Consumers/stakeholders and perform duties including capturing sales orders, resolving consumer queries, answer questions on products and/or services
- Outbound calls to consumers to confirm monthly orders and products
- Responsible for the conversion of leads within SLA and verification of all mandatory Consumer masterdata and documents
- Ensuring all email queries are actioned within 48 hours
- Ensuring all changes to masterdata are updated in the CRM system timeously and that masterdata is complete and accurate at all times
- Logging consumer complaints in the CRM system timeously and following up with the necessary action
- Ensuring all consumer interactions are recorded in the CRM system as per SOP
- Asking insightful questions that get to the root cause of the consumer's query
- Consumer sales activities as per scheduled campaigns
- Any other Consumer service-related tasks as requested
- At least one year of working experience
- Tertiary qualification is an advantage
- Previous experience in a medical field is an advantage
- Afrikaans speaking
-
Customer Service Specialist
5 days ago
Raizcorp Sandton, South AfricamyPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods. We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, sel ...
-
Kamo Placement Sandton, South AfricaGauteng, Sandton · - Annually Cost To Company (Market related, Negotiable) · To provide advisory services, to clients depicting early warning signs of distress, that support limiting an increase in further distress; and where encountered, craft solutions and monitor implementatio ...
-
Kamo Placements Sandton, South Africa*** · - Provide advice and support to sector SBUs and Post Investment Segments in respect of their clients who are showing early signs of operational and/or financial stress. · - Conduct detailed business diagnosis focusing on business dimensions (Leadership, Strategy, Operations ...
-
Customer Services Specialist
2 days ago
Coloplast Sandton, South AfricaCustomer Services Specialist The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate sa ...
-
Customer Services Specialist
6 days ago
Coloplast A/S Sandton, South Africa· Customer Services Specialist · The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriat ...
-
Service Offer Specialist
2 days ago
Dimension Data Sandton, South AfricaFunctieomschrijving · We require a Service Offer Specialist to develop close working relationships with internal and external stakeholders in order to understand clients existing licensing estate and future technology needs. · RequirementsDevelop close working relationships with ...
-
Consumer Services Specialist
4 days ago
Coloplast A/S Sandton, South Africa· The Consumer Services Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes: enrolments of consumers, sales orders process, answering queries on products and/or services and providing exceptional cons ...
-
Journey Specialist
1 week ago
Wilderness Sandton, South AfricaTo manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and UK Ops specialists by strengthening that bond and partnership, communic ...
-
Senior Specilist
22 hours ago
IDC Sandton, South Africa**Synopsis** · A permanent position exists for an Senior Specialist within the Energy Department of the IDC. The position will be based at the IDC Head Office in Sandton and the incumbent will report to the Head: Energy. · Provide specialist strategic support and technical expert ...
-
Specialist: Audit
6 days ago
HR Genie Sandton, South AfricaOur Client a leading organization is seeking 2 Specialist: Audit (International Tax) to join their team in Woodmead north. They offer stability, growth, excellent salary along with excellent benefits and a great working environment. · About the Position · An exciting opportunity ...
-
Travel Specialists
1 week ago
Executive Placings Sandton, South AfricaLooking for Travel Specialists for a luxury travel company. Junior and Senior positions available. · Junior - 1 to 4 years of Travel Specialist experience · Senior - 4 to 7 years of Travel Specialist experience · **Duties**: · Creative planning and designing of guest itineraries ...
-
Inbound Travel Specialists
1 day ago
Executive Placings Sandton, South AfricaLooking for Travel Specialists for a luxury travel company. Junior and Senior positions available. · Junior - 1 to 4 years of Travel Specialist experience · Senior - 4 to 7 years of Travel Specialist experience · **Duties**: · Creative planning and designing of guest itineraries ...
-
Ops Specialist: Audit
6 days ago
HR Genie Sandton, South AfricaOur Client a leading organization is seeking a Ops Specialist: Audit (International Tax)to join their team in Woodmead north. They offer stability, growth, excellent salary along with excellent benefits and a great working environment. · About the Position · An exciting opportuni ...
-
Talent Acquisition Consultant
1 day ago
ME Careers Sandton, South AfricaOur client is recruiting a Talent Acquisition Specialist who has three to five years' experience in recruitment. A 3-year degree or diploma is an important requirement. · The successful incumbent will recruit across technical fields in professional services (Legal, HR, IT and Bus ...
-
Absa Bank Limited Sandton, South AfricaBring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...
-
Journey Specialist
6 days ago
HotelJobs Sandton, South AfricaWell known Inbound DMC based in Sandton is looking for an experienced Journey Specialist. · - To manage and complete the booking confirmation on the company system and be fully responsible for accuracy and financial health of each booking. · - Fostering and building a great relat ...
-
Ops Specialist: Audit Transfer Pricing
6 days ago
HR Genie Sandton, South AfricaOur Client a leading organization is seeking a Ops Specialist: Audit Transfer pricing to join their team in Sandton. They offer stability, growth, excellent salary along with excellent benefits and a great working environment. · About the Position · In an ever-changing environmen ...
-
Khomeliwa Consulting Sandton, South Africa**STRATEGIC SOURCING SPECIALIST, Sandton, Salary negotiable** · Our client is a public company within the financial services segment and they seek the services of the SharePoint Specialist. · **JOB PURPOSE** · Provide Procurement/ Supply Chain Management services ensuring complia ...
-
Debt Structuring Specialist
5 days ago
Absa Bank Limited Sandton, South AfricaBring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...
-
Home Loan Sales
1 week ago
Bianca Consulting Sandton, South AfricaThe Bond Originator / Bond Specialist / Home Loan Consultant / Sales home loan specialist / mortgage specialist / business development in home loan sales. · Acts as an intermediary between the home loan applicant and the banks, assisting the applicant in compiling one set of pape ...
Consumer Services Specialist - Sandton, South Africa - Coloplast
Description
The Consumer Services Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes: enrolments of consumers, sales orders process, answering queries on products and/or services and providing exceptional consumer service.
The ideal candidate will be a professional individual who learns quickly, has a keen eye for detail , has the aptitude to fully understand our end-to-end process and deliver exceptional consumer service while adhering to policies and processes.
You will be part of the Coloplast South Africa Team and report to the Call Centre Team Lead.
Your key responsibilities will be
Professional qualifications
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world ́s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.