Virtual Sales Account Manager - Johannesburg, South Africa - Talksure

Talksure

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Main purpose of the role:

To maintain and grow a portfolio of corporate clients by driving New Acquisitions and Upgrades as well as reduce churn.

This role will exercise your abilities in both as a Hunter and a Farmer within the mobile space.

You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience.

Achievement of Sales targets and customer satisfaction is key to your success in this role.

Duties and responsibilities:

Target Achievement:

Achieve individual sales target for new business and retentions/upgrades

Cold calling:

Ability to acquire new clients
Ability to upsell and crosssell
Strong focus on acquisitions

Customer Relationship management:

Responsible for developing relationships with the assigned customer base
Maintain and grow existing client base
Conduct customer account analysis
Maintain, build and service relationships on a regular basis

Query management:

Identify, address and resolve concerns / queries
Provide feedback to customers within 24hr

Reporting:

Provide weekly pipeline report
Provide daily activity and sales report
Monthly Base report to be provided

Processes and Procedures:

Ensure all policies and procedures are adhered to
Ensure all interactions are captured on the relevant systems in the approved manner

Minimum qualifications and experience required:

Matric / Senior Certificate or equivalent (Minimum)
Proficient in MS Office (All packages)
No Criminal Record
Must have 2 years mobile/telecoms experience
Must have at least 12 years' Experience as a B2B sales executive/Account manager within the Telecommunications industry (ICT, Fixed lines etc) however mobile experience will be an advantage
Proven track record in the form of Commission and/or Awards, Accolades, Historic Target Achievements
Strong Sales ability coupled with business acumen
Excellent presentation skills
Communication skills
Decision making skills
Excellent interpersonal skills
Time management skills
Ability to formulate, set and manage goals and objectives
Ability to cope with high pressure levels and manage stress effectively
Strong relationship building, account planning and process competence skills
Telecommunications product and industry knowledge