Bmc Data and Configuration Analyst - Bellville, South Africa - Nexio

Nexio
Nexio
Verified Company
Bellville, South Africa

4 days ago

Thabo Mthembu

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Thabo Mthembu

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Description

ROLE PURPOSE

ROLE REQUIREMENTS

  • Data mining and filtering of raw user management data
  • Engage with all parties on systems and user permissions
  • Audit all personal user administration
  • Assist high level specialist with decommissioning and listed servers
- audit purposes

  • Assist with planning of operations related systems layout and architectures in order to meet current project deliverables.
  • Investigation of any configuration related anomalies. Taking corrective actions as per case by case, provide investigation and escalation to high level specialist
  • Assisting with implementation of minor changes where the risk and impact is low
  • Interact with vendors when required
  • Completing/contribution to reporting when required
  • Completing/contributing to service or process documentation when required
  • Execute verification control

QUALIFICATIONS & EXPERIENCE

  • ITIL v4 Foundation Certification or an overview or understanding thereof
  • 510 years' experience in multidisciplined IT environment
  • Must be familiar with Service management issues and practices
  • Experience in using structured methodologies for the analysis, design, implementation and evaluation purposes
  • Exposure to ITSM (Remedy, Service Now) tools will be advantageous
  • Exposure to Asset and Configuration Management will be advantageous
  • Exposure to BO reporting and or report writing skills will be advantageous
  • Basic/intermediate network knowledge and experience
  • Exposure to Infrastructure Change management will be advantageous
  • Exposure and understanding of BMC / Discovery tools *outputs will be advantageous
  • Understanding of basic SQL
  • Power BI essential.
  • Advanced Excel

LEADERSHIP COMPETENCY REQUIREMENTS

  • Ability to think and interact logically
  • A natural curiosity
  • The ability to work in a team and to be proactive around selflearning
  • The ability to work under pressure and to tight deadlines
  • Willingness to assist with additional tasks given to the team
  • Interpersonal skills
  • Good judgment skills
  • Good communication skills
  • Behavioral traits such as attitude, motivation and time management
  • Be prepared to perform standby duties and work irregular hours if required
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