Nir Manager - Mqanduli, South Africa - Nedbank

Nedbank

Verified Company

Mqanduli, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

NIR Manager-127926

Closing Date08 August 2023
Location

Mqanduli

Job Family
Sales And Services

Career Stream

Sales

Leadership Pipeline

Manage Others

FAIS Affected

FAIS Affected

Yes
Job Purpose
To manage and lead staff in an Inretailer branch unit to meet sales and service objectives while complying to processes and procedures; preventing risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Responsibilities:

Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
Manage performance of outlet staff by implementing performance agreements and ensuring a clear vision.
Provide regular performance feedback, including counselling, in disciplinary hearings and representing the bank at the CCMA.
Ensure a highperformance culture and motivated outlet staff.
Mentor and coach outlet staff on identified performance gaps.
Create an environment of teamwork by encouraging staff participation in the decisionmaking processes.
Build capability of outlet staff by identifying current and future training and development needs.
Achieve sales growth.
Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
Ensure outlet cost management and increase outlet profitability monthonmonth.
Improve efficiency, quality of processes and increasing revenue.
Ensure business objectives are met and revenue increased.
Review the asset register for accurate reflections of all the assets in the outlet.
Ensure outlet Risk Observation Training Analysis (BROTA) objectives are met.
Manage the Living Disaster Recovery Planning System (LDRPS).
Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
Improve processes and systems contributing to improved client service delivery.
Monitor compliance of outlet staff to applicable operational and legislative requirements.
Achieve business objectives, improvement year on year and outlet operational effectiveness.
Improve client service.
Ensure service standards are adhered to and that clients are retained.
Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
Increase client acquisition, satisfied clients and revenue.
Create an environment of teamwork by encouraging participation in decision making processes.
Ensure an enhanced client experience aligned to the Nedbank brand.

Essential Qualifications

NQF Level
Matric / Grade 12 / National Senior Certificate
Diploma

Preferred Qualification

Business or Marketing related qualification.
Preferred Certifications
FAIS certification / Registration mandatory.
Minimum Experience Level
Preferably 2 years experience in a client facing retail sales environment and 1 years experience in people management

Technical / Professional Knowledge