Service Desk - Parow, South Africa - Stowe Holdings (PTY) LTD
Description
Job Purpose
The purpose of the job is to provide a focal point for customers to contact Service Desk Department for assistance.
Key Responsibilities
- Professionally respond to and assist with all customer queries
- Regularly update all customers with progressinformation and estimated times to completion
- Regularly followup on outstanding queries with other entities who are involved with specific requests
- Be alert to deteriorating customerservice within the environment and intervene directly or by escalation.
- Telephonically and remotely identify, diagnose and resolve all requests to the best of his / her capability
- Escalate to other supportentities (colleagues, other departments, other service providers) where personal resolution is unachievable
- Monitor time spent on remote requestresolution to ensure resolutions (own or other entity) are achieved within contractual servicelevel obligations
- Create the initial record for & accurately capture any reported support
- To adhere to the company policies and procedures code and regulations
Competencies (10%)
- Attention to detail
- Initiatives and Selfmotivation
- Interpersonal relationships
- Professionalism
- Good written and verbal Communication skills
- Good timemanagement
- Technical skills
Minimum Requirements
- Matric
- A+ and N+ qualification or similar
- 1 Year Service Desk experience in a similar environment
Company Benefits (after permanent appointment offered):
- Medical Aid (company contributes of R1000 towards Discovery Medical Aid)
- Retirement Annuity (Company contributes 5%)
- Birthday Bonus (Depended on performance and not mandatory)
- and standby-allocation on management request which will be add-on payments recieved.
Job Type:
Permanent
Salary:
R7 000,00 - R8 500,00 per month
Education:
- Certificate (required)
Experience:
Technical Call Centre: 2 years (required)
More jobs from Stowe Holdings (PTY) LTD
-
Facilities Administrator
Centurion, South Africa - 3 days ago
-
Call Centre Incident Analyst
Cape Town, South Africa - 4 days ago
-
Field Service Technician
Durban, South Africa - 1 week ago
-
Satellite Field Service Technician
Klerksdorp, South Africa - 1 week ago
-
Field Service Technician
Centurion, South Africa - 3 days ago
-
Project Administrator
Cape Town, South Africa - 6 days ago