Client Service - Century City, South Africa - MWeb

MWeb

Verified Company

Century City, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Main Purpose of the Job:

The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative on a
FIXED TERM CONTRACT who will be responsible for providing customer support - that includes information sharing, resolving of client services related queries and to do outbound collections on overdue accounts from time to time.

Job Output:

Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.

Understand the requirements of the customer.
Provide accurate relevant product information.
Accurately recording, updating and changing customer information on business systems
Reconciliation of accounts
Liaise with other divisions to effectively resolve customer queries.
Outbound collections on overdue accounts
Dealing with 3rd party parties
Ad Hoc functions

Skills and Competencies:

Excellent written/verbal communication skills
Deliver fast, professional support.
Customer Service focused.
Assertiveness
Tact and ability to negotiate.
Listening and questioning skills
Basic business retention skills
Troubleshooting skills
Team orientation skills
Objection handling
Able to respond dynamically to change.
Attention to detail.
Numerical skills
Excellent organisational skills

Experience:

Customer Service experience in a customer telephonic support environment
Experience in a Customer Contact Centre with regards to accounts and billing will be advantageous
Administration experience is a highly recommended

Qualifications