Client Services - Northern Suburbs, South Africa - MWeb

MWeb
MWeb
Verified Company
Northern Suburbs, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Main Purpose of the Job:


The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative who will be responsible for providing customer support - that includes information sharing, resolving of client services related queries and to do active outbound collections on overdue accounts.


Job Output:


  • Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
  • Understand the requirements of the customer.
  • Provide accurate relevant product information
  • Accurately recording, updating and changing customer information on business systems
  • Reconciliation of accounts
  • Liaise with other divisions to effectively resolve customer queries.
  • Outbound collections on overdue accounts
  • Dealing with 3rd party parties
  • Ad Hoc functions

Skills and Competencies:


  • Excellent written/verbal communication skills
  • Deliver fast, professional support
  • Customer Service focused
  • Assertiveness
  • Tact and ability to negotiate
  • Listening and questioning skills
  • Basic business retention skills
  • Troubleshooting skills
  • Team orientation/Relationship building skills
  • Objection handling
  • Able to respond dynamically to change
  • Attention to detail
  • Numerical skills
  • Excellent organisational skills

Qualifications

  • Matric
  • Computer Literate (MS Excel/MS Word and MS Outlook)

Experience:


  • 35 years Customer Service experience in a customer telephonic support environment
  • Experience in a Customer Contact Centre with regards to accounts and billing
  • Administration experience is a highly recommended
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