Restaurant / Wine Room Manager - Stellenbosch, Western Cape, South Africa - HotelJobs

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Verified Company
Stellenbosch, Western Cape, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

JOB DESCRIPTION SUMMARY:


The Tasting Room and Deli Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the Lanzerac Deli/Tasting Room.

S/he will guide the team to uphold consistent excellence in guest service, while driving for results and achieving maximum performance across all areas of the Deli/Tasting Room.


REPORTING STRUCTURE:
The Tasting Room/Deli Manager reports directly to the Direct Wine Marketer and Food & Beverage Manager.

Must have:
minimum 2 years' experience in similar position, driver's license, strong managerial & communication skills,

Must be:
Self-disciplined, motivated, energetic, well-spoken/groomed


ESSENTIAL DUTIES AND RESPONSIBILITIES:


General:


  • Establishing close and effective working relations with guests including tour operators
  • Maintain and improve the high quality of service to ensure guests receive 5star experiences
  • Assuming responsibility for the Tasting Room & Deli overall operations and their efficiency
  • Responsible for meeting Tasting Room & Deli sales goals set by management.
  • Develop innovative ideas to ensure continuation of Tasting Room & Deli growth
  • Process all daily sales including daily commissions and shipping orders
  • Handle routine purchasing transactions, including operating cash registers and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day.
  • Responsible for scheduling (in the Tasting Room & Deli and on Dineplan) and managing all wine tasting and private bookings for the Tasting Room & Deli
  • Responsible for staff schedule and training for wine events and functions
  • Responsible for the organisation and execution of wine events and special promotions as requested
  • Handle all guest experience issues in a courteous and respectful manner
  • To learn and uphold the principles and goals of Lanzerac
  • Maintain winery image to reinforce the high standards of the brand
  • Ability to work most weekends and some holidays
  • Biweekly stock takes
  • Commission documentation
  • Perform other related duties as required and assigned by management.
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