Service Admin Clerk - Philippi, South Africa - Status Staffing

Status Staffing

Verified Company

Philippi, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Western Cape, Philippi**
(Market related)
Our Cape Town based (Southern Suburbs) client is a leading global appliance company looking for a Service Admin Clerk with 5 years' experience in a service environment, Philippi

EMPLOYMENT TYPE :
Permanent

SECTOR :
Admin

BASIC SALARY :
Market Related

START DATE :
A.S.A.P / Immediate

REQUIREMENTS:

Grade 1 5 years' experience in a service environment
CRM/SAGE X3 / knowledge of advanced Excel and report functions
Experience in water heating systems and Major appliances will be beneficial
Experience in a warranty and insurance environment
Excellent People Skills
Result and deadline driven

DUTIES:

Be involved in all aspects of the service administration department admin on various products related to service/warranty
Update job cards on the CRM system or any other web portal as required
Update and ensure all job allocations are done correctly according to requirements
Update reports for warranties and agents using the CRM System
General filing as is required
All aspects and involvement in major appliances and spares that is within your scope
Assist with Audit requirements when they arise.
Communicate with the agents regarding all expectations and requirements from the company and/or clients as is required.
Customer Service (at all times have a client/ customer centric approach)
Service Providers arrange all pickups and updates

Update the all reports with regards to water heating and appliance returns.

COC completion reports for all areas as required
Process all invoices pertaining to the service administration department for authorization
Draft Technician's incentives weekly
Follow all required policies and procedure of the Company and as amended from time to time depending on the needs of the company

HOURS: