Outbound Debt Collections Agent - Paardeneiland, South Africa - ITC Business Administrators

ITC Business Administrators

Verified Company

Paardeneiland, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

OUTBOUND COLLECTIONS AGENT
Paarden Eiland, Cape Town

Basic Salary + Uncapped Commission

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.
Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act ("NCA") and the Company policies and procedures.

QUALIFICATIONS & EXPERIENCE REQUIRED

Minimum Matric qualification with Maths Literacy is mandatory.
Relevant tertiary qualification is an advantage.
Minimum 6 months as a Debt Collection Agent in an Outbound Call Centre.
Worked with targets and deadlines.
Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
Good knowledge on the DCA and NCA.

COMPETENCIES & SKILLS

Computer Literate
Excellent verbal and written communication skills with great listening skills.
Outstanding telephone etiquette and interpersonal skills.
Good typing and accuracy skills.
Mathematical ability.
Strong negotiations skills with the ability to handle objections and be assertive when required.
Good general administration, planning and organizing, and time management skills.
Tenacious, with ability to work autonomously and take accountability.
Target driven and selfmotivated.
Team player.

TO APPLY

Job Type:
Permanent

Salary:
From R4 500,00 per month

Application Question(s):

How many years of experience do you have as a Debt Collections Agent in an Outbound Call Centre?
What is your basic salary expectation?
How many years of experience do you have as a Call Centre Agent in an Outbound Call Centre?

Application Deadline: 2024/03/25

Expected Start Date: 2024/04/02