Senior Manager - Roodepoort, Gauteng, South Africa
5 days ago

Job summary
The Senior Manager: Customer Operations (Home Broadband) is accountable for driving operational excellence and execution rigor across the Home Broadband lifecycle.The role translates Group customer experience strategy into practical, scalable, and repeatable operational playbooks, ensuring superior performance across installation, activation, assurance,
billing,
and retention journeys.
Responsibilities
- Lead the design and rollout of Home Operational Excellence frameworks across FTTH and FWA journeys.
Job description
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