Team Leader: Motor Assessing - Cape Town, South Africa - Hollard Recruitment

Hollard Recruitment

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert Summary:

Helloan exciting new opportunity has just become available in within
Hollard Insure, in the
Operations,
Motor Claims
area.
We are looking to recruit a
Motor Assessing:
Team Leader

Role Objectives:

The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members.

They need to create an environment of trust, open communication, creative thinking and drive high performance.

Key Responsibilities:

Monitor the assessment allocations for internal and external assessors done by coordinators and have a follow up process in place with the assessors in terms of acceptance and acknowledgement.
Ensure strict adherence to Service Level Agreements (SLA's) with respect to Turn Around Times (TAT) of capturing assessing reports and quality of 1st assessments done.
Continuously liaise with intermediaries and internal customers to assist solving and or quantifying the loss.
Ensure fairness and diplomatic communication between the Assessing Department, customers and the various account managers.
Continuous feedback to management with regards to any deviation on process and implement streamlined process where needed to ensure cost effectiveness.
Monthly progress report of coordinators to Management and ensure quality and feedback on the monthly audits as well.
Ensure to be kept up to date in terms of industry norm and business skills to ensure growth for the environment.
Provide technical assistance to assessors, clients and claims staff with regards to claims, repairs and client queries
Ensure that all assessing matters are handled within agreed SLA's by partnering with line leaders and employees
Ensure regular audits conducted within the team, test for accuracy and whether policies and procedures have been followed.
Ad hoc projects

Required Knowledge and Experience:

At least 5 years short term insurance industry and product knowledge
2 Years knowledge and experience in a assessing role
At least 3 years experience in a managerial role
Panel beating and/or mechanical repair and/or spray painting

Educational Requirements:

Grade 12/matric
NQF Level 5 Insurance qualification advantageous
Relevant tertiary qualification

All Hollard appointments are made in line with our DEI policy.

Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin, gender diversity, sexual orientation, neurodiversity).

These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.

We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role.

Even if you don't meet all our selection criteria, we encourage you to apply