Help Desk - Cape Town, South Africa - Telnet Inc

Telnet Inc

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Requisition Details for: 59757

Requisition Details

Summary
Requisition ID: 59757

Requisition Name:
Help Desk Analyst - Level 1

Customer :
CT DCF -
STATE OF CONNECTICUT (
DEPARTMENT OF CHILDREN AND FAMILIES)

Quantity Requested: 3

Estimated Duration: 01/23/ /21/2024

Pricing

Max Rate:
USD 45.00 Per Hour

Expenses Allowed:
No

Location

Position Location :
On Site

Address

1225 Silver St Middletown, Connecticut

Description

STATE OF CONNECTICUT

DEPARTMENT OF CHILDREN AND FAMILIES

STATEMENT OF WORK FOR CCWIS PROGRAM
Help Desk Technician

===========================================

(x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support

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1.
REQUIRED AGENCY:

Department of Children and Families

DCF IS Division

505 Hudson Street

Hartford, CT 06106

2.
PROJECT/SYSTEM/PROGRAM OVERVIEW

Concurrently, the agency implemented a multi-faceted, agency-wide outcome measure improvement plan that specifically addresses each of the twenty-two (22) outcomes targeted for improvement driven by the original Consent Decree.

A number of initiatives that comprise this improvement plan require the support of information technology.

DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees.

DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality.

3.
SCOPE OF WORK

POSITION ROLE AND DELIVERABLES

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes.

The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary.

The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.

They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

REQUIRED SKILLS AND EXPERIENCE
In addition, the agency

requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:

PC Hardware and software installation
End user support - face to face and via telephone
Excellent customer service skills
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience with Windows 10
Experience with Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting

4.
ADMINISTRATIVE CONSIDERATIONS

WORK SCHEDULE:
Full-Time 40hrs - Monday - Friday, 8 AM - 5

PM

STATE RESOURCES AND OVERSIGHT:
DCF IS Management

SECURITY/

PRIVACY CONSIDERATIONS:
Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background Check and DCF Non-disclosure Agreement

Schedule
Days

Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day

8

Time Zone

EST

Shifts

Start Time

End Time

Description

Active
Shift 1

8:00 AM

5:00 PM

Yes

Custom Fields

Location Requirements

Additional Location Details (City, State):
Works on-site in Middletown, CT

Must pass drug screening

Must pass background check (local, state police, fbi)

Must possess CT drivers license

Must be able to drive

Must be able to lift 25lbs

Must be US Citizen or Permanent Resident

Background Verification
Minimum Verification Requirements

I9, or E-Verify
Scanned copy of DL, or Passport
Signed Confidentiality Agreement
Criminal Background Searches:
County Criminal Records
Statewide Criminal Records
US Criminal Record Locator (USCRL)
Global Monitor Check (GMC)
Federal Criminal Records
Verification Checks:
Employment Verification
Education Verification
Professional License Verification
Professional/Personal Reference Check
Miscellaneous Checks:
Consent-Based Social Security Verification (CBSV)
County Upper Civil Court Search
Motor Vehicle Records (MVR)

-
10 panel urine screening:

-
As described here
:

This can be performed at either Quest Diagnostics or Concentra.
Upload results to a proposal comment.

Professional License:
Does this position require a professional license validation?

(Suppliers Only)
To order, click on the link to the right:

Order Standard Background Verification

Qualifications

Type

Category

Qualification

Description

Competency

Required

Skills:

Architecture

DOS
Proficient (4-6 Years)

No

Skills:

Networking

DNS
Novice (1-3 Years)

No

**S