Customer Experience Centre Team Leader - Centurion, South Africa - Customer Loyalty Consultants (Pty) Ltd

Customer Loyalty Consultants (Pty) Ltd
Customer Loyalty Consultants (Pty) Ltd
Verified Company
Centurion, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Gauteng, Centurion**CLC is currently recruiting for a Customer Experience Centre Team Leader.


The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.


Minimum Requirements:


  • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
  • Clear Criminal Record


  • Computer Literacy

  • MS Office: Work, Excel, Outlook, PowerPoint & other shortterm software
  • Minimum of 5 years' experience in call centre/customer care environment
  • Minimum of 2 years working experience in an insurance or related industry
  • Minimum of 2 years' experience in a Leadership role

Skills and Attributes:


  • Lead by example in terms of following processes
  • Bilingual (English and Afrikaans)
  • Verbal reasoning
  • Punctual & well groomed
  • Patient
  • Ability to work under pressure
  • Ability to effectively deal with conflict
  • Excellent oral, written and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Excellent level of knowledge/expertise related to products
  • Strong knowledge of customer care processes and techniques
  • Strong understanding of CEC operations
  • Good problemsolving ability
  • Demonstrate ability to work well in a team as well as independently
  • Dedicated to providing exceptional customer service
  • Exceptional writing, spelling and grammar skills
  • Strong confidentiality and morals
  • For more information please contact:
**Nhlanhla Ntuli
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