Vaps Claims Consultant - Centurion, South Africa - Customer Loyalty Consultants (Pty) Ltd

Customer Loyalty Consultants (Pty) Ltd

Verified Company

Centurion, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gauteng, Centurion**
R12' R15' Negotiable)
We are recruiting for a dynamic VAPS Claims Consultant to join our Claims Team.

The main job purpose is the effective handling and settlement of VAPS claims while ensuring efficient service levels to internal and external clients.

These duties include accurate reserving of claims, reviewing insurance policies to determine cover, contacting insured clients to obtain all required information, providing customer service.

Key Areas of Responsibility:

Including but not limited to:

Handling VAPS claims from registration, right up until settlement
Ensuring confirmation of cover has been completed correctly
Communicate with clients, the responsible party, their insurers, solicitors, and various other parties involved in the claims process, by telephone and/or by written communication
Ensure effective and timely claims management and settlement (in line with the SLA agreement)
Adequate reserving of claims
Assist with administrative functions and undertake special projects as and when requested
To maintain the claims filing system effectively and efficiently ensure all documents are renamed correctly
Advise clients on general queries and claims issues
Requesting payments correctly within mandate
Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes
Ad hoc duties assigned by management from timetotime
Meeting Treating Customers Fairly and Protection of Personal Information requirements, as well as all other applicable regulatory and lawful requirements

For more information please contact:
**Cathren Kgatla