Head of Department - Fourways, South Africa - Leroy Merlin
Description
Purpose of the role
To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.
Main responsibilities
- Lead and support a team of department managers
- Develop the team to meet strategic business objectives
- Manage full operations of the department
- Manage daily sales and customer relations
- Identify business growth opportunities (new markets, new products and new services)
- As a member of the management committee, cocreate and decide on the strategy to implement
- Participate in crossdisciplinary projects with fellow colleagues
- Design the most costeffective delivery channels for your department
- Develop appropriate risk management strategies
- Introduce efficiency, improvement measures for an optimal return and stakeholder value
- Develop customer service improvement strategies
- Get involved in drafting and changing policy to align with changing market conditions
- Relevant business degree
- Previous retail experience at a senior management level
- Proven track record in the Retail industry.
- Ability to work long hours and weekends
- Ability to work as Duty Manager when required, e.g. open and close store
- Excellent interpersonal relations
- A team builder and a team player
- Excellent customer service
- Selfconfident, hardworking and lives by example
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