IT Manager - Cape Town, South Africa - HR Genie

HR Genie
HR Genie
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Organisational Responsibility

  • Ensuring the successful completion of several large projects in terms of deliverables, resources and client satisfaction.
  • Results are achieved by the final delivery of services or products resulting from the work of one or more several teams.
  • In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.
User Support/End User Computing

  • Supports all users with desktop, printer, and software issues by responding to helpdesk tickets that are escalated from Tier 2 and
  • Support on Tier 3 Tickets.
  • Ensures that all PCs have latest software, appropriate server access and security, logged and tracked in the helpdesk.
  • Monitor helpdesk to meet SLA consistently.
System Administration & Monitoring

  • Responsible for overall IT infrastructure health and maintenance.
  • Sets up server monitoring and reporting system.
  • Ensures server capacity and processing power is optimal for business needs.
  • Sets up and monitor system backup mechanisms with Veeam.
  • Maintain and improve Disaster Recovery Plan.
  • Implements necessary security & systems policies.
  • Office 365 Administration.
  • Network Administration.
System Security

  • Implements necessary security systems & policies.
  • Liaise with relevant organisation to perform yearly IT pen tests.
  • Research system security and do continues improvements.
  • Maintain firewalls and security infrastructure.
  • Ensure all systems are compliant.
Office Automation, hardware control and purchasing

  • Investigates best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.
  • Asset management records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.
  • Ensures all hardware and software are up to date and in suitable working condition.
  • Ensures up to date & recorded use of all software licenses and participation in Microsoft processes to ensure compliance.
  • Purchasing of all IT related equipment.
IT projects

  • Plans, manages & coordinate all IT projects and ensure projects are delivered on time and to specification.
  • Assist other company projects where IT assistance is required.
Other aspects/items

  • Access Control System with Time and Attendance
  • Telephony System

Personal Characteristics

  • Strategic Vision
  • Good listening skills, proactivity, and initiative
  • Rigor, teamwork, and user oriented
  • Versatility and entrepreneurial spirit and Business Acumen
  • Strong leadership skills, ability to mobilize and inspire a team
  • Expert level in managing project workloads
  • Ability to solve complex problems
  • Understand others' perceptions and motivations to better mobilize and inspire
  • Ability to delegate tasks according to the strengths of each team members
  • Punctual
  • Shows interest and enthusiasm towards work
  • Cooperates with staff at all levels within the company
  • Dependable
  • Shows initiative
  • Attention to detail
  • Accuracy
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