Customer Care Manager - Johannesburg, South Africa - Liyema Consulting

Thabo Mthembu

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Thabo Mthembu

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Description

Required Skills and Qualification:


  • Tertiary qualification B Com or other
  • 35 years contact centre management experience
  • Confident communicator
  • Financial acumen
  • Strong leadership skills
  • Ability to perform under difficult conditions
  • Willingness to work over weekends when required (no overtime)
  • MS Excel, Word, Powerpoint intermediate level is essential
  • Emotional Intelligence
  • Negotiation skills
  • Planning and organising
  • Budgeting
  • Process and operations management

Additional Requirements

  • Own transport

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