Customer Care Manager - Johannesburg, South Africa - Liyema Consulting
Description
Required Skills and Qualification:
- Tertiary qualification B Com or other
- 35 years contact centre management experience
- Confident communicator
- Financial acumen
- Strong leadership skills
- Ability to perform under difficult conditions
- Willingness to work over weekends when required (no overtime)
- MS Excel, Word, Powerpoint intermediate level is essential
- Emotional Intelligence
- Negotiation skills
- Planning and organising
- Budgeting
- Process and operations management
Additional Requirements
- Own transport
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