Operations Billing Adminstrator - Cape Town, South Africa - RSAWEB

RSAWEB

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Information:

Industry

Customer Service

Work Experience

2 years

City

Sea Point, Cape Town

Province

Western Cape

Country

South Africa

Postal Code

8005

Established in 2001, RSAWEB is a fast growing and highly innovative Internet Service Provider. We specialise in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre To The Home and Fibre To The Business. Our focus is on helping customers succeed online by leveraging technology to increase revenue, manage risk and contain costs.

Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centers in Johannesburg and Cape Town.

Based within the Operations Department in our Consumer Division, you will be responsible for ensuring that our customers have a smooth billing experience.

Job Duties:

Ensure clients are correctly billed for their services.
Ensure all data is correct
Communicate between teams and coordinate activities
Deal with client's first billing queries or issues
Update Projects daily by pulling reports for client Projects that are live, ensure all is in order in preparation for closure.
Ticket management
Manage client reconnects for nonpaying clients who then make payment.
Ensure payment plans with customers are communicated crossdepartmentally.
Ensure all client data is accurate and tickets are updated regularly.
Communicate with various departments and external companies to own and resolve customer billing issues
Administrating support for internal audits for billing when requested
Also, any other reasonable task

Requirements:

Minimum of 2 years' experience in a job with billing tasks.
Minimum of 2 years in a customer facing role.
Matric Certificate.
Must be proficient in MS Excel.
Knowledge of connectivity services or previous ISP experience is preferred.
Excellent communication skills both verbal and written, internally and with customers.
Excellent analytical abilities & problem solving
Selfmotivation and selfmanaging
Attention to detail
Discipline/respect for confidentiality

Benefits:

Company contribution to Medical Aid
Retirement Annuity contribution
Discounted Internet Connectivity
Bicycles to take a ride on the Sea Point promenade
Free Barista prepared coffee, breakfasts and snacks
Employee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
Exposure to latest industry technologies and standards
Lastly, a work environment that rivals the very best