- Develop and implement the hotel's strategic plans, goals, and objectives.
- Provide strong leadership to the management team and staff, fostering a positive work environment and promoting teamwork.
- Ensure exceptional guest satisfaction by maintaining high service standards throughout the hotel.
- Respond promptly to guest feedback, concerns, and complaints, taking appropriate action to address and resolve issues.
- Implement effective guest service training programs and ensure all staff members understand and deliver on the hotel's service philosophy.
- Develop and manage the hotel's annual budget, ensuring revenue and profitability goals are achieved.
- Monitor financial performance, analyze financial statements, and implement cost-control measures.
- Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and other relevant departments.
- Ensure compliance with health, safety, and hygiene standards.
- Implement efficient operational procedures and quality control measures to optimize productivity and guest satisfaction.
- Foster a culture of continuous improvement, identifying areas for enhancement and implementing innovative solutions.
- Foster a positive work environment, promoting open communication, teamwork, and employee engagement. The Successful Applicant
- Bachelor's degree in hospitality management, Business Administration, or a related field (or equivalent experience). A master's degree may be preferred.
- Proven experience as a Hotel General Manager or in a similar senior management role within the hotel industry.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Sound financial acumen and the ability to analyze financial statements, manage budgets, and drive revenue.
- In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance. What's on Offer
Our client offers an interesting remuneration package as well as interesting career progression.
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General Manager - South Africa - Michael Page
Description
About Our Client
Our client is an International Hotel Group.
Job Description