- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
Staff Unlimited Recruitment East London, South AfricaOur client, in the Manufacturing industry, is seeking a **Mechanical Engineering OR Industrial Engineering Intern** to join their team, based in East London for a 1-year contract. · Minimum Requirements: · - Relevant Tertiary Qualification · - No previous working experience requi ...
-
Engineering Assistant
1 day ago
Sheldon Recruitment East London, South Africa**Eastern Cape**, East London** · **R Monthly Cost To Company** · **We are seeking an Engineering Assistant for a permanent vacancy based in East London, Eastern Cape.** · **Applicants are required to meet the following criteria**: · *** · - **BTech Engineering / related qualific ...
-
Engineering Graduate Intern
1 day ago
Nestle Operational Services Worldwide SA East London, South Africa**Position Title : Engineering Graduate*** · **Nestlé East London** · Are you looking to work for the world's leading food and beverages company? The Nestlé Needs Youth · Nestlé is looking for potential young talent to join our East and South African Region team. Covering 23 coun ...
-
Electrical Engineering Intern
1 week ago
Titan Centre of Excellence East London, South AfricaThis is a 12 month long internship programme for electrical engineering students who need work experience to obtain their National Diploma. · Closing date is Friday, 12 May 2023. · **Job Type**: Internship · Contract length: 12 months · **Salary**: R10,000.00 per month · Applicat ...
-
Hardware Planner
1 day ago
Carlysle Human Capital East London, South AfricaAs a Hardware Engineer on their team, you will be responsible for designing automation and control systems that meet the highest industry standards. Your skills in Eplan and Ruplan Design Packages will be essential in creating efficient and reliable hardware designs. · - Proficie ...
-
Materials Technician
4 days ago
Swift Human Resources East London, South AfricaOur Roads and Highways Services Delivery Unit provides a comprehensive range of services that include traditional consulting services (design, procurement and contract supervision), Public Private Partnership(PPP) solutions and asset management services. This includes high-capaci ...
-
Hardware Planner
3 days ago
Carlysle East London, South Africa**Eastern Cape**, East London** · **R R Annually Cost To Company** · **Attention all Hardware Engineers with a passion for the automotive industry An exciting opportunity awaits you in East London. Join our reputable client that specializes in designing and implementing industria ...
-
Maintenance Planner
1 day ago
Nestle Operational Services Worldwide SA East London, South Africa**Location**: Nestlé East London · **Company**:Nestlé · **Qualification**:Diploma/Degree/Btech in: Engineering or equivalent experience · **Experience**: 3 years' experience in a technical field, preferably food manufacturing or consumer goods industry (as Technician, Engineering ...
-
Civil Structural Draughtsperson
1 week ago
Work Africa East London, South Africa**CIVIL STRUCTURAL DRAUGHTSPERSON **/EAST LONDON - Our Client professional consulting structural and civil engineers is looking to fill the following position. Must have valid Code 08 Drivers license.** · **Minimum requirements**: · 5 years' experience in Civil/Structural Enginee ...
-
Project Manager
1 day ago
Staff Solutions East London, South AfricaEastern Cape, East London · - Negotiable Cost To Company (Market related, Negotiable) · Opportunity Available Our leading client in the Business Development Sector is looking to employ a Project Manager for the Digital, Engineering & Manufacturing graduate development programme d ...
-
Technical Internal Sales Rep
1 day ago
Lotus HR & Recruitment East London, South AfricaOur Client, a leading Engineering and Industrial parts and component suppliers, seeks to employ a well experienced, customer focused and competent Technical Internal Sales Representative for their branch in East London · **KEY REQUIREMENTS TO MEET FOR CONSIDERATION** · You must b ...
-
Materials Technician
1 week ago
GIBB East London, South AfricaThis includes high-capacity freeways, interchanges and bridges, airport pavements, rural roads (including low volume and haul roads) and municipal infrastructure. The team is supported by transportation and traffic engineers, geotechnical and material engineers, and other special ...
-
Maintenance Planner
1 day ago
Nestle Operational Services Worldwide SA East London, South Africa**Position Snapshot**: · Location: East London · Company: Nestlé · Full time employment · Five to seven years engineering experience · Min 3 years experience in a technical field, preferably food manufacturing or consumer goods industry · Diploma/Degree/Btech in: Engineering or e ...
-
Quality Manager
3 days ago
HR Xchange East London, South AfricaAs the Quality Manager, you will be responsible for ensuring that products meet or exceed industry standards, implementing and maintaining quality management systems, and driving continuous improvement initiatives. · **Key Responsibilities** · - Develop, implement, and maintain a ...
-
Technician
1 day ago
Staff Solutions East London, South AfricaOpportunity Available Our leading client in the Automotive Sector is looking to employ a Technician to join their dynamic team in East London. · - Ensure availability of equipment at all times. · - Manage Spare part store to ensure availability of spare parts when needed. · - Man ...
-
Internal Controller
1 week ago
Kazin Trading East London, South AfricaCarry out reviews/experiments. · Collect data for review. · Ensure good safety and manufacturing practices. · Ensure processes and procedures are followed. · Ensure smooth processes with tools. · Help to setup improvement projects. · Help to solve process engineering issues. · Le ...
-
Contracts Manager
6 days ago
Abantu Staffing Solutions East London, South Africa**Employment Type **:Full Time · **Experience **:10 to 15 years · **Salary **:Negotiable · **Job Published **:19 January 2023 · **Job Reference No. **: · **Requirements**: · - National Diploma / B-Tech/ Degree in Civil Engineering · - Minimum 15 years of experience in Roads proj ...
-
Logistics Systems Analyst
1 day ago
Abantu Staffing Solutions East London, South Africa**Education and Experience** · - Grade 12 · - Relevant IT tertiary qualification · - Strong SAP experience and knowledge · - Experience within Automotive Manufacturing environment (advantageous) · **Responsibilities**: · - Support in systems reviews / proposals / reports / framew ...
-
CNC Machinist
1 day ago
Watershed Consulting East London, South AfricaPrimary purpose of the job · Manufacture and modify Tools,Jigs and Dies · Key Performance Areas · - Manufacture/machine and modify Tools, Jigs and Dies to supply the internal/external customer with the required production and according to standards. · Knowledge & Skills required ...
-
Material Planner, East London
1 week ago
Sheldon Recruitment East London, South Africa**We are seeking a Material Planner for a permanent role based in East London, Eastern Cape** · **Applicants are required to meet the following criteria**: · - Diploma / Degree from a recognized institution in SCM or Industrial Engineering · - 3+ years material planning experienc ...
MS Engineer - East London, South Africa - NTT
Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
What you'll be doing
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic Qualifications
Required Experience:
Skills Summary
Carrier Management, Collaboration Infrastructure, Collaboration Tools, IT Troubleshooting, Modalities, Network Protocols, Process Management, Routing Protocols, Ticketing ToolWhat will make you a good fit for the role?
Remote Type
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
