Restaurant General Manager - Langebaan, South Africa - TRADEON (KFC Franchisee)
Description
Reporting to the Area Coach, the Restaurant General Manager manages a restaurant within the policies and guidelines of the company to build a great team, ensure customer satisfaction and profit maximization.
The RGM will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviours in the restaurant.
This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
Requirements:
The Day-to-Day:
Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others.
Recruit and equip high quality operators to deliver great customer experiences.
Build a healthy and robust bench of developed and capable Managers and Team Members.
Leads performance management process for all employees in their restaurant.
Lead by example - be a culture champion and live by our Brand and Business Values.
Leverage culture and people capability to fuel brand performance.
Provides leadership and coaching, developing Manager's and Team Members.
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs.
Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team.
Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of running a great restaurant.
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback.
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets.
Grow the Brand, Sales and Profits.
Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.
Reviews and priorities store capital expenditure requests and establishes common vendor relationships where scale can be leveraged.
Ensures that facilities and equipment are maintained to Brand standards; coordinates facility upgrades or equipment replacement.
Analyses sales, labour, inventory and controllable on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets.
Is This You?
Grade 12
3-5 years of operational management experience in the Quick Service Restaurant industry, Hospitality or retail environment including Profit & Loss responsibility.
Strong interpersonal and conflict resolution skills.
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability.
Provides leadership and coaching for each employee in their restaurant.
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
If this is you please forward your detailed resume with salary expectations to Riane Kunkel (HR)
Salary:
From R13,000.00 per month
Ability to commute/relocate:
- Oudtshoorn,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Restaurant management: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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