Call Centre Agent - Houghton Estate, South Africa - MSA Outsourcing Solutions

MSA Outsourcing Solutions
MSA Outsourcing Solutions
Verified Company
Houghton Estate, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
Please follow the link and complete the requirements on the document provided.

Before starting the process, please ensure you have these documents ready.

  • Copy of ID
  • Copy of Matric Certificate
  • Copy of Additional Certificates (if applicable)
Role At a Glance


MSA Outsourcing Solutions is actively hiring highly motivated and talented Call Centre Agents to join multiple campaigns in our virtual services team.

Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions.


Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).

Main Tasks
*Receiving Inbound Calls
*Making Outbound Calls
*Actively assisting clients with their queries
*Building and maintaining long-lasting client relationships
*Overseeing an active CRM

*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail


Job Types:
Full-time, Permanent


Pay:
From R9 000,00 per month


Experience:

Client Relationship Management: 2 years (preferred)
Microsoft Office: 1 year (preferred)

  • Customer service: 3 years (preferred)
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