Risk, Payments - Century City, South Africa - White Hat Gaming

White Hat Gaming

Verified Company

Century City, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the Role

As a Sportsbook Fraud Team Leader, you will be responsible for leading a team of Sportsbook Fraud Analysts, ensuring that all compliance related checks and internal checks are carried out to prevent financial fraud, money laundering and Betting Fraud.

With your strong leadership skills and deep understanding of iGaming or Sports betting operations, you will guide and support your team members, foster a positive work environment, and drive exceptional results.

Key Responsibilities:

Leadership: Lead and inspire a team of Sportsbook Fraud Analysts, providing guidance, training, and support to maximize their performance, productivity, and professional growth.
Performance Management: Set performance expectations with the established key performance indicators (KPIs), and regularly monitor Sportsbook Fraud Analysts performance, providing feedback, coaching, and recognition to drive excellence.
Performance Coaching and Feedback: Provide ongoing coaching, feedback, and guidance to team members, helping them identify areas for improvement, develop skills, and maximise their potential.
Performance Improvement Plans: Identify underperforming team members, develop and implement performance improvement plans, and monitor progress to ensure performance goals are met.
SLA Management: Take ownership of Service Level Agreements (SLAs), making sure that the team understands the performance targets and ensuring that the team consistently meets or exceeds agreedupon service delivery timelines.
Problem Resolution: Act as a point of escalation for complex issues or customer complaints, working closely with team members and relevant stakeholders to ensure prompt and satisfactory resolution.
Quality Assurance: Support team in maintaining quality standards, by working closely with the Sportsbook QA and conducting regular audits and assessments. Provide accurate and consistent feedback to the team on identified quality improvement areas.
Leadership Development: Cultivate a culture of continuous learning and development within the team, supporting the growth and advancement of individual team members, and identifying future leaders.
Carry out required and mandatory KYC checks along with document validation.
Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out.
Validate financial documents and other player proofs associated with the account.
Grade 12 or equivalent.
Previous Team Leadership experience working in a Risk & Fraud Team (minimum 2 years) preferably in the sports betting or online gambling industry.
Experience of working in risk mitigation function in the sports betting or online gambling industry
Experience in the field of analyses and investigation.
Understanding of sports betting concepts, odds calculations, and industry

regulations will be an advantage.

Strong leadership and team management skills, with a track record of motivating and developing highperforming teams.
Exceptional communication and interpersonal skills, with the ability to effectively engage and collaborate with team members and stakeholders at all levels.
Solid problemsolving and decisionmaking abilities, with a proactive approach to finding solutions and driving results.
Strong organisational and time management skills, with the ability to prioritise tasks, meet deadlines, and handle multiple responsibilities.
Ability to work to work 24/7 shifts, including evenings, weekends, and holidays, based on operational needs.

**Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.