Sales Team Leader - Mthatha, South Africa - Nedbank

Nedbank

Verified Company

Mthatha, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Sales Team Leader

Closing Date
11 July 2023 Location-Mthatha Plaza Job Family Sales and Service Career Stream Sales Leadership Pipeline Manage Others (MO) FAIS Affected FAIS Affected Yes
Job Purpose
To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability

Responsibilities:

Nedbank Goals:
Grow market share; ensure client acquisition, retention and cross-selling of bank products.
Support the achievement of the business strategy, objectives and values.
Achieve entrenched sales objectives and targets for branch/ market.
Manage all sales related leads efficiently and timeously.
Ensure branch/ market operational effectiveness through the uptime of all devices in Selfservice, Phygital and Semiassisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
Drive needsbased selling through the sales staff.
Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
Drive client acquisition and increase digital market activity across the community.
Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
Ensure engaged, caredfor and focused employees.
Client Engagement:
Ensure best rated (#1) in client service and satisfaction.
Ensure direct report team deliver world class service by effective use of client experience measurement tools.
Entice clients to digital and selfservice and ensure digital adoption.
Ensure that clients shift to selfservice and digital channels.
Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
Ensure compliance to operational and legislative requirements.
Achieve minimum performance on Risk & Compliance audits.
Ensure all compliance on mandatory training is completed timeously.
Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
Achieve effective BROTA compliance.
Manage Frauds and Losses for Branch/ market.
Ensure Banking Hall complies with OHASA standards.
Ensure adherence to process mandates limits.
Ensure all equipment is maintained.
Manage AML sustainability objectives.
Achieved the required standards for monitoring assessments.
Manage all Operations Housekeeping standards.
Lead:
Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
Engage team on performance through regular performance discussions on personal and business goals.
Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and selfgrowth.
Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
Ensure and lead consequence management, discipline and effective employee relations.
Manage staff leave requirements.
Manage staff onboarding process for staff to become proficient.
Build trusting working relationships with subordinates, managers and support departments through regular engagements.
Manage staff resources to ensure team efficiency, productivity and full participation.