Merchant Service Consultant - Polokwane, South Africa - The Individual Touch CC

The Individual Touch CC Polokwane, South Africa

6 days ago

Full time

Description

To serve as the primary Merchant Service Consultant for the respective regions, within the internal service team, ensuring optimal service levels, client satisfaction, and retention. This role involves liaising between clients, internal departments, and the external sales team. Additionally, it entails providing efficient and effective service support to the External Sales Team, Regional Managers, and National Service Manager as the main point of contact.

Duties and Responsibilities:

Monitor all sites to identify problem areas and potential risks by tracking and maintaining the utilization report on a bi-weekly basis

Monitor sites On Hold vs Utilisation and report any activity on sites immediately

Identify potential sites at risk for upliftment by monitoring the months remaining on contracts, utilization, regular client check-ins, and feedback from the regional clients and External Sales team.

Ensure that activities on Dynamics are up to date and Tasks are actioned as required on time and accurately.

Induction Training Reports:

Projects Reporting

Client Retention & Renewal:

Monthly data checks

Finance Support:

Finance Support

Formal Education and Experience:

Matric essential

Computer literacy

Advanced experience in Microsoft Excel will be an advantage.

A degree will be an advantage.

3 or more years of experience in customer relationship, account management, and/or business administration

Required skills:

Proven experience and skills in Administration and Service.

The ability to multitask, work in a fast-paced environment, and meet deadlines.

Own vehicle and a valid driver's license.

Prepared to be on standby (Saturday and Sunday) - the successful candidate will be compensated

Detailed spec will be available for short-listed candidates

Desired Skills:

Administration

Advanced Excel

Report Writing

resolving queries

Business Administration

Deadline driven

Desired Work Experience:

2 to 5 years

Desired Qualification Level:

Grade 12 / Matric

Employer & Job Benefits:

Fuel allowance

cell allowance

commission

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Merchant Service Consultant - Polokwane, South Africa - The Individual Touch CC

Description

Regional Service Consultant