Group Manager - Heron Crescent, Cape Town, WC, South Africa

The Group Manager will manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. · To manage the Planning team and all facets of the sho ...

This role involves leading a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables in an inbound call center environment where change is constant. · ...

The Sr. Sourcing Manager will execute complex sourcing projects from start to finish, including but not limited to – sourcing requests validation per client guidelines, requirements analysis for the bid packages and summarizing proposals back to the requestor. · Act as the point ...

This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal bu ...

The role of a real-time analyst involves managing resources to ensure optimal staffing levels in a contact center. This includes accurate attendance updating, intraday reporting, flagging deviations from schedules and facilitating real-time discussions with stakeholders. · ...

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, · Operational Excellence · Identifying and communicating barriers to performance/service delivery to the operational leaders · ...

+ Work as part of a greater WFM team and ensure that all functions performed/service provided are in line with the overall WFM strategy+ Develop and maintain short and long term forecast/capacity plans and ensure sufficient staff is available during peak periods+ Analyse historic ...

The Junior Quality Manager will lead a team of quality assessors to provide reports and feedback to stakeholders. The role involves driving audit compliance and continuous improvement initiatives within the team. · * Grade 12/Matric* Minimum 24 months' contact centre experience i ...

The main purpose of this position is to lead a team of quality managers and their teams in order to execute the departmental strategic goals to all stakeholders. · ...

The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. · ...