Assistant Manager - Heron Crescent, Cape Town, WC, South Africa
1 week ago
+ Analyse historical call trends by source, handle time,
and root cause to identify operational opportunities
and pro-actively communicate this information to leadership
while implementing appropriate action plans.+ Qualifications: Matric / Grade 12 or international equivalent Call Centre Maths Industry relevant training courses including WFM processes terminology tools Preferred A relevant qualification in BA/BS degree required preferred economics statistics business or equivalent education Experience Min 3 year's experience in a WFM team Min 1 year's planning experience with Aspect systems Experience managing client relationships Spread sheets with formula application and/or database software Excel Access Knowledge in Automatic Call Distribution Technology and experience with Forecasting/
Scheduling software Advanced MS Office
Job description
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