Operations Manager - East London, South Africa - Abantu Staffing Solutions

Abantu Staffing Solutions
Abantu Staffing Solutions
Verified Company
East London, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Overview / Purpose of the job:
As Operations Manager, you will hold a vital role in branch sales generation, and business growth. With such a position, you are responsible for a variety of products and service offerings. You are expected to give a friendly prompt service to all customers.

Management expects you to use your own initiative, generating adequate sales leads and committing to a prompt and professional service delivery to our clients at all times.

You will report to the General Manager and have a staff compliment to manage.


Responsibilities

  • Managing team leaders
  • Ensure the general shop and working areas are neat and tidy
  • Assisting customers with queries and orders promptly
  • Ensuring stock is replenished and reordered timeously
  • Phoning customers and SMS on Bulk SMS system for collections
  • Ensuring all deadlines and quality standards are met and customers are communicated with regularly through the process
  • Operating and maintaining the necessary machinery
  • Continually advance your product knowledge and that of other employees
  • Actively manage other staff members by working hands on, servicing customers and overseeing the coordination of deliverables
  • Preparing all required paperwork, including forms, reports and schedules in an organised and timely manner
  • Understanding and implementing all policies, procedures and quality standards
  • Driving areas of growth and product sales
  • Merchandising including visual placement of products, ordering and sourcing of new suppliers/items
  • Meetings with all managers are required on a weekly basis and a check in with managers is required on a daily basis

Min Requirements:


  • Matric
  • MS Office
  • Staff Management experience essential

Competencies:
(Knowledge, skills and attributes)**- Retail industry experience

  • High levels of customer and client service
  • Sales generation and business growth
  • Staff management
  • Very organised, attention to detail
**Retail hours: Mon - Fri: - 5pm; Saturdays: - 1pm
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