Team Leader - Boksburg, Gauteng

POSITION PURPOSE · To actively monitor the efficient coordination of trampoline areas, kids parties, group bookings, reception and tuckshop. · To deliver our programs and activities via an engaged and energised team to ensure an exceptional customer experience every time. · To le ...

Job description

POSITION PURPOSE

· To actively monitor the efficient coordination of trampoline areas, kids parties, group bookings, reception and tuckshop.

· To deliver our programs and activities via an engaged and energised team to ensure an exceptional customer experience every time.

· To lead and engage Hosts and Referees to ensure the customer experience is in accordance with our brand values.

· To actively monitor injury prevention, safety management and ensure adequate responses to incidents on the floor to ensure safety standards are met.

Working Conditions and Remuneration

· Working hours are shifted/rostered between 06:00 – 21:00.

· Flexibility to respond to venue issues during out of office hours.

Must be comfortable working in a physically active, youth-focused entertainment environment.

· Market related salary.

· Flexible availability including weekends, 2 rostered shifts a month.

Qualifications & Experience

· Matric / Grade 12

· Diploma or related qualification I management.

· Work experience as a retail cashier or in a similar role in sales

· Minimum 2–3 years' experience in a managerial role.

· Experience in retail, hospitality, entertainment, or fitness environments an advantage.

· Excellent communication and time management skills

· Customer satisfaction-oriented.

· Team-oriented.

Tools & Software

· MS Office (Excel, Word, Outlook).

· Project management tools (e.g., , Trello, or MS Project) advantageous.

· Familiarity with electronic equipment, such as cash registers and point-of-sales systems (POS)

KEY ACCOUNTABILITIES

Values & Behaviours

· Lead by example by living BOUNCE Values on a day-to-day basis and encourage and help all Hosts and Referees to do the same.

· Regularly step into the shoes of a Referee and Host to ensure Team Leader presence is felt on the floor and front of house

· Positively influence and maintain the BOUNCE culture through direct and indirect action as needed

· Take every opportunity to promote the BOUNCE Vision, Values, and Culture both internally and externally.

People Management

· Lead and supervise Hosts and Referees so that they are engaged and consistently

delivering an exceptional experience

· Facilitate training and induction to ensure Hosts and Referees are able to achieve

current role requirements

· Ensure Hosts and Referees follow specified systems and procedures and complete

checklists fully and on time

· Effectively performance manage Referees and Hosts i.e. conduct one-on-ones, induction, conversations around availability and adhering to Bounce policies and procedures

Customer Experience & Delivery

· Facilitate a Free-Jumping Revolution culture

· Welcome and serve customers in an efficient and friendly manner and provide a high

level of product and service knowledge

· Actively promote suite of bounce programs and products to customers

· Facilitate customer flow throughout the reception, Tuck Shop and party areas and

deliver an exceptional customer experience

· Prepare F&B offers for group bookings (e.g. schools, parties, corporates) and ensure

delivery is on time

· Proactively communicate upcoming bookings, programs, customer activity (e.g.

· Bounce Fit, group bookings) with team to assist in planning and coordination

· Check daily occupancy and liaise with Assistant Venue Manager to ensure efficient

coordination of organised groups such as schools, corporate or large group bookings

· Check rosters and ensure breaks are allocated based on customer activity.

· Ensure party rooms are clean, set-up and available based on customer numbers

· Manage customer issues and resolve promptly

· Forward all customer feedback regarding promotions, team members, customer

experience and complaints to the Assistant Venue Manager to review

· Ensure the delivery of all programs and group experiences are to a high standard and as designed

Safety

· Uphold Bounce's Leaders in Safety status by maintaining a safe environment for all

customers, team members and contractors with a focus on prevention and intervention

· Complete incident and injury reports in an accurate and timely manner

· Complete Tuck shop operating checklists and ensure that food safety standards are maintained

· Check First Aid and other equipment is regularly checked, maintained and stocked to ensure that safety standards are met.

· Provide all groups with a safety briefing and that safety rules are enforced

· Ensure radio communication is in place across all areas and that PA announcements are made hourly

· Communicate with Referees to ensure that hourly rotations occur

Presentation & Cleanliness

· Ensure the reception, Tuck Shop, and party areas are clean and well presented at all

times

· Ensure all non-trampoline areas represent the brand and are set up for functional use

· Ensure the Venue Presentation checklist is adhered to at all times.

Food, Beverage and Stock Management

· Follow systems for stock control, rotation and food storage.

· Follow stock management processes to ensure deliveries, invoices and approvals are accurately recorded

· Ensure that the presentation of food, beverage and merchandise is of a high standard

· Ensure safe food and beverage handling standards and quality is maintained

· Follow specified F&B systems and procedures (including cash & credit card security

procedures) and complete checklists fully and on time

· Responsible for cash handling each day and prepare banking

Repairs & Maintenance

· Complete equipment and maintenance audits and required checklists for all activity

areas

· Ensure preventative maintenance is completed in a timely manner

· Ensure required repairs are made promptly using approved contractors

Additional information:

· Send CV and supporting docs to

· Subject:
Team Leader Cornubia Mall

· Closing date for applications: 26 February 2026

· Please note only shortlisted candidates will be contacted