Team Leader - Boksburg

POSITION PURPOSE · To actively monitor the efficient coordination of trampoline areas, kids parties, group bookings, reception and tuckshop. · To deliver our programs and activities via an engaged and energised team to ensure an exceptional customer experience every time. · To ...

Job description

POSITION PURPOSE

• To actively monitor the efficient coordination of trampoline areas, kids parties, group bookings, reception and tuckshop.
• To deliver our programs and activities via an engaged and energised team to ensure an exceptional customer experience every time.
• To lead and engage Hosts and Referees to ensure the customer experience is in accordance with our brand values.
• To actively monitor injury prevention, safety management and ensure adequate responses to incidents on the floor to ensure safety standards are met.

Working Conditions and Remuneration

• Working hours are shifted/rostered between 06:00 – 21:00.
• Flexibility to respond to venue issues during out of office hours.

Must be comfortable working in a physically active, youth-focused entertainment environment.

• Market related salary.
• Flexible availability including weekends, 2 rostered shifts a month.

Qualifications & Experience

• Matric / Grade 12
• Diploma or related qualification I management.
• Work experience as a retail cashier or in a similar role in sales
• Minimum 2–3 years' experience in a managerial role.
• Experience in retail, hospitality, entertainment, or fitness environments an advantage.
• Excellent communication and time management skills
• Customer satisfaction-oriented.
• Team-oriented.

Tools & Software

• MS Office (Excel, Word, Outlook).
• Project management tools (e.g., , Trello, or MS Project) advantageous.
• Familiarity with electronic equipment, such as cash registers and point-of-sales systems (POS)

KEY ACCOUNTABILITIES
Values & Behaviours

• Lead by example by living BOUNCE Values on a day-to-day basis and encourage and help all Hosts and Referees to do the same.
• Regularly step into the shoes of a Referee and Host to ensure Team Leader presence is felt on the floor and front of house
• Positively influence and maintain the BOUNCE culture through direct and indirect action as needed
• Take every opportunity to promote the BOUNCE Vision, Values, and Culture both internally and externally.

People Management

• Lead and supervise Hosts and Referees so that they are engaged and consistently

delivering an exceptional experience

• Facilitate training and induction to ensure Hosts and Referees are able to achieve

current role requirements

• Ensure Hosts and Referees follow specified systems and procedures and complete

checklists fully and on time

• Effectively performance manage Referees and Hosts i.e. conduct one-on-ones, induction, conversations around availability and adhering to Bounce policies and procedures

Customer Experience & Delivery

• Facilitate a Free-Jumping Revolution culture
• Welcome and serve customers in an efficient and friendly manner and provide a high

level of product and service knowledge

• Actively promote suite of bounce programs and products to customers
• Facilitate customer flow throughout the reception, Tuck Shop and party areas and

deliver an exceptional customer experience

• Prepare F&B offers for group bookings (e.g. schools, parties, corporates) and ensure

delivery is on time

• Proactively communicate upcoming bookings, programs, customer activity (e.g.
• Bounce Fit, group bookings) with team to assist in planning and coordination
• Check daily occupancy and liaise with Assistant Venue Manager to ensure efficient

coordination of organised groups such as schools, corporate or large group bookings

• Check rosters and ensure breaks are allocated based on customer activity.
• Ensure party rooms are clean, set-up and available based on customer numbers
• Manage customer issues and resolve promptly
• Forward all customer feedback regarding promotions, team members, customer

experience and complaints to the Assistant Venue Manager to review

• Ensure the delivery of all programs and group experiences are to a high standard and as designed

Safety

• Uphold Bounce's Leaders in Safety status by maintaining a safe environment for all

customers, team members and contractors with a focus on prevention and intervention

• Complete incident and injury reports in an accurate and timely manner
• Complete Tuck shop operating checklists and ensure that food safety standards are maintained
• Check First Aid and other equipment is regularly checked, maintained and stocked to ensure that safety standards are met.
• Provide all groups with a safety briefing and that safety rules are enforced
• Ensure radio communication is in place across all areas and that PA announcements are made hourly
• Communicate with Referees to ensure that hourly rotations occur

Presentation & Cleanliness

• Ensure the reception, Tuck Shop, and party areas are clean and well presented at all

times

• Ensure all non-trampoline areas represent the brand and are set up for functional use
• Ensure the Venue Presentation checklist is adhered to at all times.

Food, Beverage and Stock Management

• Follow systems for stock control, rotation and food storage.
• Follow stock management processes to ensure deliveries, invoices and approvals are accurately recorded
• Ensure that the presentation of food, beverage and merchandise is of a high standard
• Ensure safe food and beverage handling standards and quality is maintained
• Follow specified F&B systems and procedures (including cash & credit card security

procedures) and complete checklists fully and on time

• Responsible for cash handling each day and prepare banking

Repairs & Maintenance

• Complete equipment and maintenance audits and required checklists for all activity

areas

• Ensure preventative maintenance is completed in a timely manner
• Ensure required repairs are made promptly using approved contractors

Additional information:

• Send CV and supporting docs to

• Subject: Team Leader Cornubia Mall
• Closing date for applications: 26 February 2026
• Please note only shortlisted candidates will be contacted