Telkom Operator - Cape Town, South Africa - Western Cape Department of Health

Western Cape Department of Health

Verified Company

Cape Town, South Africa

3 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Requirements:

Minimum educational qualification:

General Education and Training Certificate (GETC)/Grade 9 (Std. 7).

Experience:

Appropriate experience in the operating of a high-volume switchboard and a messaging system.

Inherent requirements of the job:

Ability to communicate effectively (verbal and written) in at least two of the three official languages of the Western Cape.

Willingness to work overtime when required by operational needs.
Physically able to hear and speak clearly.

Competencies (knowledge/skills):

Excellent telephone etiquette and listening skills.

Computer literacy (MS Office:
Word and Excel).
The ability to operate Switchboard equipment effectively and efficiently.
Knowledge of handling alarm systems.

Duties (key result areas/outputs):

Manage switchboard, answer telephonic queries and deliver messages.
Effectively answer of all queries at the front Desk regarding Appointment System.
Effective Management of Patient flow, scan all patient appointment cards and assist with the PHCIS Waiting room Data.
Provide relief for admission department, clerical and administrative support to the supervisor.