Call Centre Manager - Cape Town, South Africa - NTT Ltd.

NTT Ltd.
NTT Ltd.
Verified Company
Cape Town, South Africa

5 days ago

Thabo Mthembu

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Thabo Mthembu

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Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?


The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and services.


The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

The Call Center focus specializes in placing or answering calls to customers related to pre-and post-sales service.

Requires to maintain product knowledge and awareness of customer service policies.

May develop business opportunities based on calls.

Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals.

Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision-making authority.


Working at NTT

  • The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and services.
  • The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
  • The Call Center focus specializes in placing or answering calls to customers related to preand postsales service.
  • Requires to maintain product knowledge and awareness of customer service policies.
  • May develop business opportunities based on calls.
  • Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals.
  • Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decisionmaking authority.

What will make you a good fit for the role?

A career at NTT means:


  • Being part of a
    global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of
    cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
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Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being
    your best self in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to
    own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.
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