Team Leader Coach - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Bank
Function:Client Service
Date:13 Feb 2024
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives.

We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Our fast-paced and dynamic environment enables smart, self-driven people to be their best.

As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
Discovery Bank is a bank like no other - a shared-value bank, designed with our clients in mind.

We're all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards.

Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well.

If you're adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that's safe and nurturing.

Job Purpose

The
Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard.

The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.

Key outcomes may include but are not limited to:

Leads, coaches and supervises a specialised client service team.
Provides updates reports to management.
Presents new enhancements at forums.
Networks and builds relationships.
Delivers results and meets customers' expectations.
Facilitates team outputs and delivery ensuring the highest standard of delivery.
Coordinates projects for team and business and leads project meetings when required.
Drives operational deliveries and maintains efficiencies within the team.

Special Conditions
Shift work may be required

Work Experience

At least 5 years working experience in a call centre environment
Including 23 years experience in Banking
23 years Management experience as an advantage

Education

A bachelors degree

Technical Skills or Knowledge

Knowledge of Discovery Bank systems and the servicing
Advanced level of Microsoft Office
High level command of English language
Advanced writing skills
Detail orientated (organized and systematic)
Persuasion skills
Ability to prioritize
Deadline driven
Ability to be assertive in difficult situations
Resilient
Time management and planning
Able to work under pressure
Stress management
Strong Project Management skills
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.