Conservation Consultant - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Connect
Function:Call Center / Contact Center
Date:16-May-2023
About the Area

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastestgrowing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.
Key purpose
Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.
Key Outputs
The successful applicant will be responsible for but not limited to the following broad job functions:
Conduct outbound and inbound telephonic Conservation to existing Discovery client's, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
Ensure that monthly conservation targets are met.
Proactively determine the client's needs and have the ability to resell product to members.
Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
Ensuring that customers concerns are addressed and resolved by the relevant areas
Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management
Ensure that all administrative changes are done timeously, followed through on and monitored

Personal attributes and skills

Have sales ability and be persuasive
Be friendly, sincere ,confident ,courteous and positive
Be selfmanaged
Have excellent administration skills and be extremely organized
Have the ability to deal with change
Be able to maintain confidentiality
Have excellent telephone skills
Have excellent verbal and written communication skills
Be selfmotivated and proactive
Be able to prioritize, work under pressure and manage deadlines
Be a team player
Be resilient
Be service orientated and customer focused
Be results driven

Qualification & Experience

Matric
At least 23 years' experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)
23 year Conservation experience or telesales experience
Excellent English and Afrikaans spoken would be beneficial

FAIS accreditation

NQF 4 or 5 FAIS credits (required)
Regulatory exams (required)
Good Excel and Word skills
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.