Hospitality Sales Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Leisure Sales Managers role is to support the Sales team in all leisure sales activities with a specific focus on selling to the hotel's leisure market. Heavy emphasis will be placed on building a strategy and maintaining relationships within this market.

Key Results Areas
-
Researches, establishes and assists in writing the Sales Plan incorporating all areas within each property within the group:

Develops relationships with the major clients and establishes new clients for the properties within the group:

-
Produces the necessary reports required by Head of Sales and/or Management:

Ensures that research work is carried out in accordance with the Group policies and procedures (refer to Group SOP Manual):

-
Keeps the necessary records detailing progress with clients and adheres to the "Chase System":

-
Organisational Relationships:

-
Liaises with Heads of Department, in particular:

General Managers (when required):

-
Front Office Managers:

-
Reservations:

-
Food & Beverage Management Team:

Executive Housekeeper (when required):

-
Banqueting Departments:

-
Revenue Team

Responsibilities:

-
Sales Administration:

-
Ensure all account correspondence is kept in updated files:

All actions listed in account files have the appropriate trace dates:

-
Ensures that research work is undertaken in accordance with accepted research standards and growing competitor market intelligence (ie.

Competitor rates & key accounts):
-
Fosters good relationships with key contacts & product buyers in the leisure sector:

Assist in increasing the number of contacts we have recorded on our Top Accounts and have a plan to send these contacts regular notes and sales information/specials:

-
Visits potential clients to sell the facilities within each property:

Attends such meetings as deemed necessary by the Sales Director:

-
Assist in planning & hosting all necessary FAM/Sales Trips/site inspections to each property:

To update and check as necessary all company rates:

-
Attends and assists the Sales Director in organising participation at trade exhibitions/workshops:

Performs all necessary administrative duties as laid out in the Group Operating Procedure Document (SOP):

-
Complete all required reports - daily, weekly, monthly

Account Management
-
Maintains a consistent & qualified sales call plan per week:

Understand your clients booking trends, potential volumes and other preferred properties:

-
To have face-to-face meetings with key influencers and bookers from assigned clients:

To set clear call objectives and complete detailed call reports for each appointment including follow-up/chase system:

-
To grow list of account contacts to ensure best possible account penetration:

To gain a clear understanding of your accounts' company structure and implement a plan to penetrate all relevant divisions:

-
To develop profiles for all key influencers, bookers and decision makers and include birthdays, anniversaries, personal preferences etc:

Grading of clients for the database as follows:

-
A client: room nights per annum:

B client: room nights per annum:

-
C client: room nights per annum

Business Development
-
To work closely with the Head of Sales to identify our competitors Top Accounts:

With support of the Sales & Marketing Co-ordinator, complete research on potential accounts:

-
To work closely with the Front Desk, Reservations & Banqueting Departments to collect all potential sales leads:

To be aware of key selling points of all properties within the group and to cross sell these on every relevant opportunity:

-
Attend all required meetings:

Provide a weekly sales update to the Sales Director:

-
Develops & grows leisure business from the leisure markets:

Develop & present a sales strategy & budget for the leisure markets in conjunction with the Sales Director:

-
Performs any additional duties that may be required or requested by the Sales Director

Performance Standards & Assessment
-
The overall results of the properties in terms of sales volumes and key performance indicators:

Achievement of targets, room nights, conferences, banquets, events and functions sold:

-
Hotel/property revenue budgets will meet/exceed budgeted expectations:

Development of key clients and leads:

-
Timekeeping and appearance whilst on duty and representing the company outside of the properties:

The quality of the administration practiced and the records that are kept:

-
That Sales & Marketing expenses will be kept in-line with budgeted guidelines

Skills & Knowledge
- ** Minimum of 2 years' experience in a sales position, preferably in the h