Restuarant General Manager - Cape Town, South Africa - HotelJobs
Description
Job Title:
Restaurant General Manager
Summary:
Key Responsibilities:
Leadership and Team Management:
Lead, motivate, and train the restaurant staff, including servers, kitchen staff, and support personnel.
Set performance expectations and provide regular feedback to employees to enhance their skills and improve performance.
Foster a positive work environment that encourages teamwork, collaboration, and employee growth
Customer Service Excellence:
- Ensure exceptional customer service is provided to all guests, handling complaints, and resolving issues promptly to guarantee guest satisfaction.
- Implement strategies to enhance the overall guest experience and maintain high standards of service.
Operations Management:
- Oversee the daytoday restaurant operations, including opening and closing procedures, inventory management, and quality control.
- Monitor food and beverage preparation to maintain consistent quality and presentation.
- Maintain restaurant cleanliness, hygiene, and safety standards.
Financial Management:
- Develop and implement strategies to achieve financial targets, including revenue, cost control, and profitability.
- Monitor and analyse financial reports, identifying areas for improvement and implementing corrective actions as necessary.
Menu Development and Pricing:
- Collaborate with the culinary team to develop and update menus that align with the restaurant's concept and meet guest preferences.
- Determine pricing for food and beverages that ensures profitability while remaining competitive.
Marketing and Promotions:
- Plan and execute marketing initiatives and promotional events to attract new customers and retain existing ones.
- Utilize digital marketing and social media to increase the restaurant's online presence.
Compliance and Regulations:
- Ensure compliance with all local health and safety regulations, food handling guidelines, and licensing requirements.
- Maintain records and documentation necessary for legal and regulatory compliance.
Staff Development and Training:
- Identify training needs for employees and conduct training sessions to improve skills and knowledge.
Requirements:
- Proven experience in restaurant management, with a track record of success in achieving financial targets and delivering exceptional customer service.
- Strong leadership and communication skills.
- Excellent problemsolving abilities and the ability to make decisions under pressure.
- Knowledge of food and beverage trends, and a passion for the restaurant industry.
- Familiarity with Pilot pointofsale systems and restaurant management software.
- Ability to work flexible hours, including weekends and holidays, as required by the business.
The Restaurant General Manager plays a critical role in the success of the restaurant, and their ability to lead a motivated team, deliver excellent customer service, and manage all aspects of operations efficiently will contribute to the restaurant's long-term growth and success.
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