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- Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
- Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
- Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
- Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
- Respond to the business incidents and problems and escalate incidents when required.
- Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
- Respond, Diagnose and repair system faults within agreed SLA's
- Ensure tasks are completed to a high standard and to agreed timescales
- Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
- VoIP phone configuration and support
- Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
- Willing to work shifts on a 24/7 rotation
- Willing to work after hours if required
IT Technician - Cape Town, South Africa - WNS Global Services
Description
Job Description
The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.
These tasks include but are not limited to:
IT Qualification
Grade 12 minimum
Additional Information