Branch Manager - Pretoria, South Africa - Wisdom Talent Solutions

Description

Main Purpose of Position

To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company's security procedures are applied throughout the branch.

To continually review and improve branch profitability and security.

Overall accountability for Cash in transit (CIT), Cash Processing Centre (CPC), Control Room, Safety, Security and people management and Vault within the branch.

Basic salary up to R84000 per month plus a car allowance of R9100, plus additional benefits (pension, medical aid) plus tools of the trade (cell phone and laptop).

Effective management of the branch financial performance

• Manage relationships between actual results, budgets and forecasts, delegating accountability where
• Manage the effective and efficient usage of company assets, e. vehicles, assuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize life of the asset.
• Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing all internal and external reconciliation procedures and
• Oversight and management of customer invoicing, assuring that terminations are processed, new customers added correctly, and changes in billing
• Ensuring that claims against the Company are prevented or minimized

Effective management
and deployment of employees within the branch

• Effective Labour and Organisation
• Training/Development, Succession Planning and Employment Equity
• Leadership monitor, manage and address staff motivation levels
• Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by the code of conduct and disciplinary
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
• Hold branch management team meetings and communicate to all branch staff through those briefings

Effective management of operations

• Client retention and customer service levelsReview and deploy resources, and thereafter continuously review operations to improve profitability and customer service Make changes as necessary

Maintain all customer SLAs and address deficiencies
Undertake regular and consistent customer visit and assess service delivery
Monitor customer service levels

• Operations management adherence to operation standards:Review and remediate audit results and operational matrix

Effective management of branch fleet
Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot

• Shared Best PracticeInvestigate, share and implement Best Practice from other branches
• ROCC and compliance

Effective Security and Risk Management for the branch

• Ensure that all relevant legislation are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are
• Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC)
• Perform regular audits for selfassessment to ensure conformance to Group standards
• Adhere to group and company standards on risk and security mitigation and control.

Effective management of business development function

• Business development identifying new business opportunities in the branch's sphere of operations,
• Monitor and assess the market environment in terms of competitors and current

Ensure that all new quotes are done at profitable margins

• Needs analysisUpsell of products and new services in line with customers' needs and
• Company image and brandEnsure all vehicles are correctly branded and maintained to improve company image and market

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

QUALIFICATIONS / EXPERIENCE

• 3 year tertiary qualification (relevant qualification in general management recommended)
• Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
• Minimum of 3 to 5 years' management experience
• Business acumen sound understanding of financial information (Profit and Loss Statement)
• Proven experience in Customer Relationship Management

SKILLS & ATTRIBUTES

• Strong operations and people management skills
• Leading people
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Driving change
• Delivery strategy
• Delivering objectives
• Awareness of the market environment

Salary:
R60, R100