Bpo Call Centre Manager - Cape Town, South Africa - ABC Worldwide

ABC Worldwide

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Assist Manager Role:

Our client is looking for strong leaders who have proven track records and who have a strong passion and desire to make a difference and impact the lives of their staff.

Key Requirements:

2 years of Team Management experience with BPO background

Contact Centre

Insurance based experience
Matric essential

Brief Job Description (not limited to):

Motivate team members
Complaint and escalation management.
Assist new hires such that they are productive on the floor in the shortest possible time frame and ensure Client Interaction, where required Daily/Weekly/Monthly.
Collect and provide data required for various audits like GI/Internal Audit Productivity
Establish an environment and work style that promotes the concept of teamwork and professional development
Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Effectively manage queue and balancing of workloads

- _Technical Skills High level computer proficiency including: _