Guesthouse Manager Johannesburg West - Affirmative Portfolios

Affirmative Portfolios

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Hospitality

JHB West
***:
Guesthouse Manager

Johannesburg West

Market Related Salary

Purpose:

My client is looking for a Guesthouse Manager to make their clients feel welcome ensuring them a pleasant and comfortable stay.

Ultimately, you will manage guest services and my clients' guesthouse image.

Responsibilities include but not limited to:

Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the guesthouse facilities
Provide upscale guest service experiences for clients throughout their stay
Monitor daily bookings and ensure assigned rooms are prepared prior to checkin
Oversee checkin and checkout procedures, including reservations and financial transactions
Promptly address guests' requests
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure customer satisfaction
Inform clients of services, including breakfast and dining options
Recommend local tourist spots, including places to dine, shop and sightsee
Establish friendly relationships with regular clients
Promote all amenities and conveniences
Manage guest relations team to ensure compliance with all standards and operating procedures
Appraise team's performance and produce regular reports
Liaise with staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Manage supplier service level agreements
Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings

Minimum requirements:

Proven work experience as a Guesthouse Manager / Hotel Manager or similar role
Understanding of all guesthouse management best practices and relevant laws
Handson experience with current booking / software systems
Proficiency in English, knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problemsolving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours and live on the premises
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management / Tourism / Business Administration or relevant field preferred