Automotive I - Johannesburg, South Africa - Ingenious Personnel

Ingenious Personnel
Ingenious Personnel
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
This position aims to enforce best administrative practices across telematics and fleet management systems.

It involves driving strategic development goals, maintaining customer-oriented service, and aligning actions with the company's vision within the administrator support division.


Key Responsibilities:


  • Provide support and maintain sustainable relationships with Equipment customers.
  • Collaborate closely with customer operations to ensure effective resolution of enquiries and queries, aligning with customer expectations.
  • Ensure the highest levels of customer experience and satisfaction are consistently achieved.
  • Meet all customer expectations and deliverables, particularly concerning valueadded services.
  • Gather customer intelligence by comprehensively understanding their business, key drivers, plans, concerns, and perceptions of Equipment as a preferred supplier.
  • Proficient understanding of the I-SITE system is essential.
  • Ability to interpret I-SITE fitment guides and instructions effectively.
  • Timely resolution of customer telematics issues, whether I-SITE or FMX related.
  • Actively listen to and address I-SITE or FMX complaints, ensuring necessary actions are taken for resolution and machine reporting.
  • Support Sales departments in the activation process for I-SITE and/or FMX at customer sites.
  • Skillfully engage customers to gather necessary user and driver details for activation.
  • Collaborate with Aftermarket PSR and Managers regarding 0% Utilization machines at customer sites.
  • Ensure accuracy of data in the portal, including contact details, machine information, and customer data.
  • Perform precise diagnosis and troubleshooting for equipment breakdowns, particularly in managing abuserelated impacts.

Must have the following:


  • Matric, Grade 12 or equivalent qualification
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Qualification in IT Computer Sciences, Telematics, Customer Services, prerequisite for this role. Autoline, CRM databases, other ERP Systems advantageous.

  • Minimum length of experience in Telematics, Vehicle tracking, Fleet management systems 3 years and over.
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Autoline Experience is a key requirement for this role.

  • Experience in MHE Industry preferred but not essential.
  • Microsoft Office Competence, Word, Excel, Power Point, a prerequisite
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Understanding the overall telematics ecosystem with a focus on accelerating customer success, business growth, and driving product adoption
:


  • Demonstrate expert knowledge across customer audiences, targeting, and marketing business value adds. Driver's License Code
  • Monitor and advise on machine operational functionality on the web portal
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Ability to carry out job costing through Autoline for site based account
:

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Demonstrated experience in managing web portals related to Telemetry and Telematics.

Education:


  • Certificate (preferred)
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