Operations Specialist: CRM - Centurion, South Africa - BCXP

BCXP

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Structure, Grade & Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Specialist: Sales Liaison Span of Control N/A Core Description
Attend to all cases and resolve independently or with the assistance of 3rd Parties/CRM software support.
Respond timeously to cases logged.
Maintain certification/system training as required.
Prepare various reports for management on a daily, weekly, monthly and ad hoc basis
Identify and implement ongoing system improvements.
Maintain and improve system integrity
Functional Skills
Computer Literacy
BCX Policies And Procedures
Driving Continuous Improvement
Professionalism
Relevant CRM Systems Behavioural Competencies 3. Meeting customer expectations 5. Handling Pressure 1. Job Match Rating 6. Communication and Impact 2. Delivering Results 4. Decision Making Qualifications 3-year National Diploma or relevant Degree (NQF level 6/7) Experience
3 years' relevant experience.

The experience must include relevant exposure to the ICT sector, experience working in commercial or financial departments and experience in Sales Force, BCX billing systems and hierarchies, and BCX SAP.

CRM knowledge and experience is required. Certifications / Professional Registration Salesforce Administration Certificate is advantageous Special Requirements/ Employment Condition Valid Drivers license Required to travel locally Work Characteristics Non-Billable WFA /Office Based