Spa Manager - Umhlanga, South Africa - HotelJobs

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Umhlanga, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Our client in the hospitality industry is urgently looking to employ an experienced Spa Manager at their organization


Location:
Umhlanga, KZN


Requirements:


  • Delivering 5* service to all clients
  • Team Leader, professional and vibrant confident demeanour
  • International Qualification ITEC/SAAHSP/CIDESCO/CIBTEC
  • Minimum 3 years practical experience in a 5 star hotel and in spa management
  • Maintain health, hygiene and professional spa appearance
  • Exceptional sales & marketing skills
  • Extraordinary communication skills with creative flair
  • Full knowledge and understanding of Spa & Gym operations and business
  • Good with handling guest queries and complaints
  • Flexible, reliable and strong administrative skills
  • Must be able to do financial reviews and reporting
  • Organisational skills, evaluating, coordinating, marketing and planning
  • Accountable: be able to see a task to completion
  • Flexibility and reliability ability to work overtime and outside of normal working hours to accommodate the needs of the business

Responsibilities:


  • Responsible for achieving retail sales targets and must be able to evaluate the spa's performance review and financial analysis
  • Guest service orientation by maintaining the highest standard of guest service by following international protocols and displaying genuine care and attention to detail
  • Update own knowledge of products and treatment brand standards, outside of formal training
  • Assist in marketing events, workshops, training and skin centre tasks
  • Monitoring spa inventory
  • Day to day responsibility of equipment products, cleanliness and hygiene of the treatment and preparation areas
  • Managing of staff and their training and development
  • Therapist assessments
  • Discuss operational processes and identify areas where efficiency can be enhanced
  • Evaluate the effectiveness of sustainability efforts undertaken by the spa
  • Set goals and objectives for the upcoming quarter or a year
  • Good communication with other hotel departments
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