Hub Receptionist - Johannesburg, South Africa - TechnoServe

TechnoServe

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Enterprise, and Supplier Development Program

South Africa, August 2023

Role Title:
Hub Receptionist

Reports to:
Hub Manager

Grade: 2

Location:
Kolomela (Northern Cape)

Travel:
Occasional travel within target geography (±50km around hub) and occasionally to Johannesburg may be required.

Company Background

In 2021, TechnoServe's work helped improve 2.3 million lives, increasing the revenues of 407,000 farms, businesses, and employees by $250 million.

Each of our interventions increases the impact on women, who represented 41% of beneficiaries globally in 2021.

Our commitment to sustainable impact earned us the designation of the #1 non-profit fighting poverty in 2019 by ImpactMatters, the independent charity ratings agency.

In South Africa, we supported 779 beneficiaries in 2021 to gain $24,9 million (R396m) in increased revenue and wages as a result of our work.

A large proportion of the beneficiaries were SMMEs and 43% of those with increased revenue who are women or women-owned businesses.

Program Background

TechnoServe has been competitively selected by a large South African corporate partner to deliver Enterprise, and Supplier Development program in South Africa.

The initiative offers the opportunity to deliver transformative economic change in South Africa by supporting local enterprises to grow their businesses to the next level.

The initiative will look to drive broader development across the mining, agricultural, tourism, and retail sectors to support local economic development.

Once fully scaled, the initiative aims to support 10,000 jobs across locations in South Africa.

This will be a global flagship initiative in proving the impact of shared value initiatives:

namely how business can make investments that both deliver value to shareholders and deliver meaningful impact to individuals and communities in their areas of operation.

TechnoServe is delivering the Enterprise, and Supplier Development initiative through a network of hubs, operating under the brand name of the corporate partner.

The hub is operating in and around Kolomela. TechnoServe is operating with a team of 7 staff on the hubs.

The hubs are delivering business acceleration services (training, mentorship, business development, access to finance, linkages to market opportunities, etc.) to eligible entrepreneurs through two program pillars - Enterprise and Supplier Development.

DUTIES & RESPONSIBILITIES

Key function:
Reception, administration and basic information dissemination

The Receptionist is responsible to create a professional, service oriented, neat and organized environment, where clients feel welcome
This person engages with all clients who phone or who walk into the hub, ensuring that they are appropriately addressed and serviced. This may require basic dissemination of information, referrals to BA's or external service providers, setting up appointments, receiving documents, or support with technology (wifi, computers, printer, copier etc)
The Receptionist may schedule appointments for clients with Hub staff as appropriate, ensuring that contact details and reason for appointment is captured as well as contact detail

In addition, the following tasks are specifically handled by the Receptionist:

Data / document collection and record keeping

Ensure that all walkin clients are recorded; including the purpose of the visit and their contact detail
Supporting the hub manager with walkin client data for weekly, monthly, quarterly, and other stakeholder reports
Receive / capture documents from clients for purposes of the program to support business advisors and the Hub administrator
Direct requests and unresolved issues to the designated resource

Program administration

Provide office support services in order to ensure efficient and effective operations of the program team
Make preparations for meetings and events if required
Support the team with travel arrangements and logistics if required
Receive and send official mail
Assist in planning and preparation of meetings, conferences, and conference telephone calls
Maintain an adequate inventory of office supplies
Placing and expediting orders for supplies and verifying receipt of supplies
Handle basic finance functions if required
Handle basic procurement functions if required
Contribute to a positive, healthy and safe work environment
Perform other administrative duties such as filing, photocopying, collating etc

Perform other duties that would be assigned from time to time by the supervisor

REQUIREMENTS